We believe in establishing long term relationships with our customers based on
mutual trust and also believe in maintaining complete transparency about our
operations.

Thereby you will always find all our policies detailed out with complete
information.

Note-
● In case your product was given with any free gift/product, it will also need to
be returned with return of original item(s)
WE ACCEPT EXCHANGES and RETURNS FOR ALL VALID CASES.
Exchange/Replace-
● Eligibility-
● Manufacturing defect
● Sizing issue

Return-
● Eligibility-
● Manufacturing defect
1. Time for reporting- 48 hours from delivery
2. Terms & Conditions- The purchased product should have all the tags and
labels in place and the product should be completely in its original condition
(unused/ undamaged)
Process-
● Replacement/Return (of same product): in case the received product is
damaged, defected or non functional in any way, shape or form, OR it didn’t
meet your expectation, we request you to inform us within time. Share product
pictures at support@lostexit.com to help us understand the defect or unliking.
The team will understand your issue and approve replacement/return. For
replacement let us know which other product you’d like in place of the
previous one. Balance amount will be settled with you in your account.
● Exchange-. In case of a sizing issue, raise the concern within time and place
order for correct size by following the size chart of the product. Send a mail

highlighting the issue to support@lostexit.com. Once your
replacement/exchange/return is approved by the team, our delivery partner
will visit you to pick up the product. Once the team inspects the returned item
thoroughly for its original condition, new product will be dispatched or amount
will be refunded.
Refund Amount
● When the returned product meets all the checks and is cleared by our Quality
team, we will refund the amount back in your account OR as a voucher for
you to be used anytime later
Helplines/ Query Reach Out –
In case of any doubt you can-
● Message us on our Instagram @lostexit
● Message us on facebook @lostexit
● Mail us on greetings@support@lostexit.com